Ferguson Roofing Company - A Family Business Since 1939

How to get through a storm?!

The following is a guide when a storm damages your roof, whether it be through heavy rains, strong winds, or damaging hail.

1) DO NOT PANIC. We understand your home is very important to you, as it is to us. Remember, everything is fixable.

2) If you have a leak, contact a roofing company for an emergency repair. Be advised, that in times of large scale storms, the resources of even the most prepared roofing companies can be taxed, preventing a timely response to your home.

3) If your home does not have a roof leak, there is no immediate need for urgency. Patience is recommended, as contractors and insurance companies must prioritize for emergencies, as well as ramp up their resources for the number affected by the storm.

4) Contact your insurance company. They may refer you to a contractor to confirm damage to your roof. This will prevent you from opening a claim unnecessarily. As this practice becomes more frequent, though, the response time by the contractor to assess damage increases.

5) BE PATIENT. Many roofing companies will attempt to solicit your business. There are many reputable companies out there. It is recommended to use one of them. Do not let a false sense of urgency, unsupported fears, or a high pressure sales staff encourage you to do business before you are ready.

6) It takes time to sort out insurance claims between contractors and insurance companies. This is normal, as there are many claims being settled. Again, be patient. Contractors can only update homeowners about the status of their project, when they are updated themselves from the insurance company.

7) When assessing job scope, do NOT confuse the insurance scope sheet with the contractor’s proposal. The final scope of the project is determined by the homeowner, and the contractor will ultimately do what is outlined in THEIR proposal.

8) Most contractor’s require deposits before the work begins. This is normal. Lead times during storm situations, though, are longer than normal. This is for many reasons, including the large number of projects, the inevitable shortage of materials, and the delays in sorting out claims with insurance companies.

9) When the work is complete, it is recommended to complete any paperwork provided by the insurance company. Financial reconciliation can be timely, so all efforts to close the claim are appreciated by all parties. Long story short, large storms that affect many homes are called catastrophes for a reason. Many people are going through the same experience. Patience, communication, and prioritization are the elements that get all of us through these trying times.

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